Project Management & Delivery
Global automated payments programme
Global software organisation
Challenge
Customer payments and internal reporting relied on fragmented, manual processes across business, finance, sales, and customer service. Leadership needed a scalable automated payment solution for US customers — with a path to global rollout — without disrupting cash flow or service quality.
Approach
We established clear workstream ownership, hybrid delivery controls, and stakeholder rhythms across regions. The programme aligned product, finance, and operations around a single payment framework, with risk management and status reporting that sponsors could act on.
Outcome
The automated payment system expanded customer payment options, improved cash flow and experience, streamlined internal reporting, and significantly reduced manual workload. A reusable framework was left in place for broader international rollout.